For Trades

The first leak is almost always the phone.

If the phone rings while you're on the tools, that job can disappear before you even know what it was worth. Call Catcher gives every missed call an instant first response, captures the key details, and sends you a clean follow-up record — no app, no login, no behaviour change.

More than 45,000 NZ trade businesses face the same problem. Most solutions ask operators to change behaviour, log into another system, or manage more admin. Call Catcher doesn't.

Stats NZ Business Demography 2024 · Auckland Construction Sector Research

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Where trade businesses leak work

The leaks we see again and again.

01

Missed calls — on the tools or after hours

The phone rings during a job, after 5pm, or over the weekend. It rolls to voicemail, or just sits as a missed call. By the time you're clear, the customer may already have called the next name on the list.

02

Callback that depends on memory

Some calls get returned straight away. Some wait until end of day. Some disappear into voicemail, texts, or good intentions. The customer doesn't care that you were flat out — they just needed someone to respond.

03

Good jobs mixed with low-intent enquiries

A leaking tap, a $6,000 install, and a casual "just wondering" quote can all land in the same pile. Without triage, the best jobs don't always get the fastest response.

04

Job details scattered everywhere

Customer details get written in texts, notebooks, emails, calendars, job systems, and sometimes just memory. The same information gets re-keyed later — if it gets captured properly at all.

→

The pattern

None of this means you're bad at running the business. It means the system relies too much on you being available, remembering, chasing, and following up while also doing the work. That's a control-point problem — and it's fixable without hiring admin, installing a complicated CRM, or changing how you work.

Call Catcher

The first product, because the phone is the first leak.

When a call is missed, busy, or after-hours, Call Catcher starts the first response by SMS, captures the key job details, qualifies urgency, and sends the operator a clean summary and follow-up record.

It's sold separately, but it's also often the first rebuild a Diagnostic recommends.

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Call Catcher homepage
Call Catcher products

Self-serve, or scoped to your business.

No new app. No login. No behaviour change.

Three Call Catcher plans — Catch, Catch More, Catch Crew — start in minutes with no Diagnostic. Call Catcher Custom is a bespoke ScAileboard build scoped from The Diagnostic and rebuilt around your specific business.

Self-Serve

Call Catcher

"You're on the tools. We're on the phone."

Who it's for

Owner-operators in trades and services — plumbers, electricians, builders, HVAC. 1–5 person operations missing calls and losing jobs.

  • Intelligentle-powered missed-call response
  • Job triage — intent, urgency, and type captured by SMS
  • Structured SMS summary to the owner within minutes
  • No app, no login, no behaviour change
From $99/moCatch $99 · Catch More $149 · Catch Crew (price on request)
Self-serve
Custom Build

Call Catcher Custom

"Built around your business. Not a subscription — a system."

Who it's for

Operators where revenue leakage goes beyond missed calls. Follow-up failures, cold lead decay, no CRM discipline, manual job tracking — The Diagnostic scopes exactly what applies.

  • Custom Intelligentle call triage — built for your trade type and job logic
  • Automated lead response — immediate, contextual, on-brand
  • Follow-up sequences — SMS/email configured to your sales cycle
  • CRM integration (e.g. Fergus) so caught jobs and customer details line up automatically
  • Monthly performance report
$800–$2k setup+ $199–$399/mo · scoped from diagnostic
Post-diagnostic

Find your largest leak first.

It's rarely where you think it is.