A structured, evidence-based audit of how your operation actually behaves — not how it’s supposed to. You leave with a heat-map of your leak points, a quantified loss estimate, and the single highest-leverage rebuild.
Most consulting engagements return a slide deck. The Diagnostic returns a control schematic — a practical control map — similar in discipline to an audit, but applied to commercial execution.
Every stage where revenue is created, lost, or distorted — drawn as a network of control points and signal flows. Names the weak nodes by function, not blame.
For each leak: what it costs per month, how confident the estimate is, and which level of the system it lives at. Evidenced — not narrative.
Scoped, sequenced, and measurable. You can hand it to us, hand it to your own team, or hand it to nobody and still know exactly where to look.
Thirty-minute call. We map the surface area: revenue model, team shape, current systems, and the one or two signals you’re already worried about.
Read-only access to your CRM, call logs, calendar metadata, and a sample of recent jobs or deals. We work from data, not interviews — interviews come later, and only to confirm.
Two to four short conversations with the people who actually execute — sales, ops, admin. We’re looking for the gap between the documented process and the lived one.
Leaks are mapped, sized, and ranked. Each one gets a confidence band. We discard anything we can’t evidence — what survives is the ledger.
Sixty-minute working session. We walk you through the map, the ledger, and the rebuild brief. You leave with all three artefacts and a clear next move — with us, with your own team, or independently.
If you’re scaling and the numbers are still working, you don’t need this yet. If your operation looks fine on paper but feels wrong in practice — pipeline you can’t trust, jobs that drift, signals that arrive too late — that’s exactly what the Diagnostic is for.
Service businesses, $2M–$50M revenue, with at least one of: rising lead volume but flat conversion, growing team but shrinking margin, or a CRM nobody fully trusts.
Pre-revenue startups, pure e-commerce with no human handoffs, or organisations looking for a strategy deck rather than a control rebuild.
“The map showed twenty-eight inbound calls a month going to voicemail after 5pm — none of them logged anywhere. At our average job value, that was the entire growth gap we’d been blaming on the market.”
We read every intake personally. If we’re not the right fit, we’ll say so and point you somewhere that is.
Or write directly: phil@scaileboard.com
If you already know what’s broken, just tell us. We’ll come back with a yes, a no, or a better question.